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Welcome to Cookes Castles - For Bouncy Castle Hire in Eastbourne, Lewes, Tunbridge Wells, Hailsham & More!

07929 109 186

Terms and Conditions of Bouncy Castle and Party Hire

Cookes Castles - Terms and Conditions of Hire

Definitions

  • "Client" or "You" refers to the hirer.

  • "Company," "Us," or "Cookes Castles" refers to David Cooke trading as Cookes Castles.

These terms apply to all hires including:

1. Equipment Hire Terms

  • Queries about terms must be submitted in writing within 24 hours of receiving confirmation.

  • Deposits (if required) must be paid within 24 hours to secure your booking. Failure to do so may result in cancellation.

  • Final balances are due on delivery.

  • A hire agreement, safety briefing, and damage report must be signed on the day. The hirer must be present unless agreed otherwise.

  • It is your responsibility to book a suitable venue. Surfaces must be grass (not sand, bark, artificial grass or steep gradients).

  • We may refuse to deliver if the site is unsuitable.

  • Notify us in advance if access is through your house, involves 3+ steps, or if parking isn’t available outside.

  • For hall bookings, we require one hour setup/takedown time before and after.

  • Delayed access may incur a surcharge of at least £10.

  • No 14-day cooling-off period applies.

  • If you change or cancel your booking and we cannot accommodate the new details, standard cancellation terms apply.

  • We cancel for bad weather at our discretion (per BBC/Met Office forecasts). You will receive a credit note (valid for 12 months) in this case.

  • If weather changes mid-hire and we retrieve the equipment:

    • Before 50% of time elapsed: 25% credit issued.

    • After 50%: No refund or credit.

  • If we arrive and you or the venue are unavailable or unsuitable, 100% of the fee is still due.

  • Unforeseen delays (traffic, breakdowns) may result in rescheduling or alternative products offered. No further liability accepted.

  • If previous use damages/soils equipment, we may offer a substitute or reschedule.

2. Equipment Use & Restrictions

  • Prohibited items include: face paint, glitter, silly string, confetti balloons, food/drink on equipment.

  • If the castle is returned soiled or damaged beyond the initial report:

    • Cleaning fees from £50 or full repair charges apply.

    • You may be charged for lost business.

    • Repairs must be done by our approved repairer.

    • Late payment incurs a £50 admin charge.

3. Hire Period & Collection Times

  • Standard hire is for a max of 5 hours unless agreed.

  • Evening collections after 6pm (Oct-Mar) or 7pm (Apr-Sep) may incur surcharges (£20+/hr).

4. Cancellation Policy

  • Applies to ALL bookings, including Inflatable Slides, Soft Play and Ball Ponds, and Disco Domes.

  • Charges:

    • Within 24hrs of booking confirmation: No charge (unless same-day booking).

    • 90-28 days before: 0%

    • 27-7 days before: 50%

    • Less than 7 days: 100%

  • Payment must be made within 7 days. Late payments incur a £50 admin charge.

5. Delivery Areas & Contact

We deliver across East Sussex, including Eastbourne, Hailsham, Crowborough, Crawley, and East Grinstead.

For questions or to make a booking, please visit our Contact Us page or call 07929109186.