Frequently Asked Bouncy Castle Hire Questions
Welcome to the FAQ of Cookes Castles, your go-to source for all your bouncy castle and inflatable hire queries. We understand that planning an event can come with many questions, especially when it involves the fun and safety of inflatable equipment.
In our frequently-asked questions,, we aim to address some of the most common inquiries we receive from our clients. From safety measures to booking processes, and specific requirements for setting up our inflatables, we’ve compiled a list of answers to ensure your experience with us is smooth, clear, and enjoyable.
If your question isn’t covered here, please don’t hesitate to contact us directly for further assistance.
What if it rains?
Most Our bouncy castles have built-in shower covers (except the slide), so a shower or two is no problem. If the weather is going to be too bad (heavy rain/high winds) on the day of your party we do not charge for cancellations. We always phone you the day before your booking to confirm times and check that the weather is OK. If the forecast is wrong and your party is a washout we will give you a half price weekday hire in the next school holidays.
When time will you arrive?
We deliver from 7:00am and will arrange a delivery time with you the day before your booking. If you have specific times to operate to (i.e. you have a hall hired for a set period) we will arrange our bookings around you. We can't always confirm times when you book as we will need to arrange our deliveries geographically.
How long can I keep the bouncy castle?
We like to have all of our deliveries completed early in the morning so that you get a full days hire. Our collections are between 3.30pm and 8.30pm although later collections can be made for a surcharge. We need to have all of our collections completed before it gets dark - its hard to pack away when we can't see all the equipment! When you make your booking we will talk about collection times and check the time of your party to make sure your collection fits around your arrangements.
Can I hire a bouncy castle overnight?
We can arrange overnight hire for an additional cost of £30 but we can ONLY leave a bouncy castle overnight in a SECURE garden.
Can I book at the last minute?
You can leave it until the day of your event to book but don't be surprised if we have no availability. In the summer months we recommend booking in advance and for bank holiday weekends you should book well in advance as castles are in heavy demand.
How long do you need to set-up and take down a bouncy castle?
It takes between 10 and 15 minutes to set up a bouncy castle and about 15 to 20 minutes to take it down.
Can I collect a bouncy castle from you?
No, unfortunately, we do not offer a collection service for our bouncy castles. For insurance and safety reasons, it is essential that we deliver and install the equipment ourselves. Our trained team ensures that each bouncy castle is safely and correctly set up to meet all the necessary safety standards. This policy is in place to protect not only the integrity and quality of our equipment but also to ensure the utmost safety of all users. By handling delivery and installation, we can guarantee that everything is in perfect working order, securely anchored, and ready for safe enjoyment. This process is a crucial part of our commitment to providing a reliable, professional service for every event.
What should I do before you arrive?
Our bouncy castle are delivered on a sack barrow so we need clear access for this (at least 3ft). Make sure paths and access to your garden are free of obstacles. We carry 25m extention cables so you should let us know if your power supply is further than this. You should also check that the area is free of debris, and clear up after any animals that you have had in your garden.
What sort of surface do you need for the bouncy castle?
Bouncy castles, slides and our other inflatables situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down. They can't go on steep slopes or under low trees. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud. We may refuse to set up a castle if the ground is not in a suitable condition and would take too long to clear - we have other deliveries to get to.
How much room do you need to erect a bouncy castle?
To safely install a bouncy castle, there are specific space requirements that need to be met. Ideally, there should be a clearance of at least 4 feet at both the front and back of the bouncy castle. This space is crucial for safe entry and exit from the castle and to accommodate the blower and other equipment. Additionally, a minimum of 2 feet of space is required on each side of the castle. This ensures there's enough room to securely anchor the castle and avoid any contact with nearby structures or obstacles. It's also important to prepare the site before our arrival. Please ensure that any overhanging trees or shrubs are pruned back to provide clear space above the castle. This preparation helps in avoiding damage to the inflatable and ensures the safety of users. Please also clean up any mess or waste.
Can your bouncy castles be used indoors?
Yes, we set up bouncy castle indoors in venues such as community centres, village halls, schools, nurseries and churches.Please ensure that the hall is big enough to fit the inflatable chosen if in doubt get the hall dimensions and let David know them so he can tell you what will fit .
Can we move the bouncy castle?
No, for insurance and safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.
Cancellation Policy?
Please read terms and conditions for cancellation policy
How safe is it?
The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the people using it at all times.
What about insurance?
We have public liability insurance for 5 million pounds (including licenced premises) which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times. Find out more about our insurance here.
Do I need to keep the blower running?
Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.
Is there an age limit for children using the bouncy castle, slide or other inflatable?
Yes, there are age guidelines in place for the safe use of our inflatables. All our standard bouncy castles are specifically designed for children up to and including the age of 12. This ensures that the inflatables are used within their safety parameters, providing a secure environment for younger users. However, for those seeking options that cater to a wider age range, our adult bouncy castles are suitable for children of all ages as well as adults. These castles are built to accommodate a broader range of users, making them a versatile choice for events where people of different ages will be participating. Safety is our top priority, and we ensure that our inflatables are appropriate for the age groups using them.
Do you hire bouncy castles and inflatables suitable for adults?
Yes, absolutely! At Cookes Castles, we understand that adults also love to join in the fun, so we offer a variety of bouncy castles and inflatables specifically designed for adult use. You can explore our adult bouncy castle section on our website to find the perfect inflatable for your event. These adult-friendly options are built to accommodate larger sizes and weights, ensuring everyone can safely enjoy the excitement.
Do you hire bouncy castles for events such as school fetes, nursery open days and other fund raisers?
Absolutely, we do! At Cookes Castles, we are delighted to offer bouncy castle hire for a variety of events, including school fetes, nursery open days, and fundraisers. Our range of inflatable options is perfect for adding excitement and fun to these occasions. Understanding the importance of such events in the community, we ensure that our services are tailored to meet your specific needs, providing safe, engaging, and entertaining options for all age groups. Our team works closely with event organisers to ensure a hassle-free and enjoyable experience, contributing to the success of your community events and fundraisers.
Do you give a discount if I hire a more than one bouncy castle?
At Cookes Castles, we are always happy to provide added value to our clients. If you're planning to hire more than one bouncy castle or inflatable, we offer a discount to make your event even more affordable. For bookings involving three or more inflatables, we provide a generous 10% discount. To arrange this discount and discuss your specific requirements, please don't hesitate to contact us. We're here to help you make the most of your event with cost-effective, fun, and safe inflatable options..
How Do I Book?
Booking with Cookes Castles is straightforward and convenient. To reserve a bouncy castle or any other inflatable for your event, you have two easy options. Firstly, you can check the availability of your chosen castle directly on our website and complete your booking online. This is a quick and efficient way to secure your inflatable of choice for your desired date. Alternatively, if you prefer a more personal touch or have specific questions, you're welcome to contact David directly. You can reach him either on 07929109186 or 01825765229. David is always ready to assist with your booking needs and answer any queries you may have.
How do I pay?
Paying for your bouncy castle or inflatable hire with Cookes Castles is easy and flexible. We accept several payment methods to suit your convenience. You can choose to pay in cash or by cheque on the day of the hire. Alternatively, we also accept balance transfers. This means you can complete the payment electronically on the day of the event, providing a hassle-free transaction that ensures everything is settled before the fun begins. If you have any specific payment queries or need further assistance regarding our payment options, please feel free to contact us.
What happens if I need to cancel my booking?
Our cancellation policy varies depending on how far in advance you cancel. Cancellations made more than 28 days before the event incur no fees. For cancellations made 7 to 27 days before the event, 50% of the booking value will be charged. If you cancel less than 7 days before the event, 100% of the booking value is due. Same-day cancellations or those made within 24 hours of booking will also incur a 100% fee. Payments must be made within 7 days of cancellation to avoid additional administration charges.
Can I change the date, time, or venue after booking?
Changes to your booking are subject to availability. If we are unable to accommodate the requested changes and you decide to cancel, standard cancellation fees will apply. Please ensure your venue meets all requirements for the equipment hired, including appropriate access and surface conditions.
Do I need to pay a deposit?
Some bookings may require a deposit, as stated in your booking confirmation. Deposits must be paid within 24 hours of booking to secure your reservation. Failure to pay the deposit may result in cancellation of your booking, with cancellation charges applied.
What surface can the equipment be set up on?
For outdoor setups, equipment must be placed on flat, grassy areas free from debris, sharp objects, animal waste, and unsuitable surfaces like sand, woodchip, or artificial grass. Indoor setups are welcome, but please confirm the venue’s dimensions to ensure the inflatable fits safely.
What should I do before delivery?
Ensure clear access to the setup area, with no obstacles like narrow pathways, stairs, or locked gates. If access is only through your house or involves more than three steps, let us know in advance. Parking close to the site is essential, as delays caused by access issues may incur additional fees or cancellation of hire.
What happens if the weather is bad on the day of hire?
We monitor weather forecasts from reliable sources and may cancel bookings if conditions pose safety risks, such as heavy rain or strong winds. In such cases, we issue credit notes valid for 12 months. If you cancel despite safe conditions, standard cancellation fees apply.
Can I hire a bouncy castle overnight?
Overnight hire is available for secure gardens at an additional cost of £30. Ensure the garden is safe and accessible for the duration of the hire.
What happens if the equipment is damaged or soiled during hire?
Any damages or excessive soiling not noted on the initial hire agreement will incur repair or cleaning fees. These must be paid within 7 days of notification. Severe damage may result in charges for loss of business until the equipment is repaired or replaced.
How long does setup and takedown take?
Setup usually takes 10-15 minutes, and takedown requires 15-20 minutes. For events in halls, we request a minimum of one hour for setup and takedown.
What items are prohibited on or near the equipment?
Items like face paint, glitter, silly string, party poppers, food, and drink are strictly prohibited on or near our equipment. These can cause damage and may result in cleaning or repair fees.
What if Cookes Castles cannot fulfil my booking due to unforeseen circumstances?
In rare cases, such as vehicle breakdowns or damaged equipment, we will attempt to provide a suitable alternative. If this is not possible, we will reschedule your booking at the earliest opportunity.
Where do you deliver to?
Deliveries within a 10 mile radius of Uckfield is free, a small fee will be charged for castles further away. We are an East Sussex bouncy castle hire company working in towns such as Eastbourne, Hailsham and Tunbridge Wells, including Haywards Heath, Burgess Hill, Crawley, East Grinstead and Lewes.
Please note:
The hirer is in charge of the unit and will be held responsible for any loose or damage whist hiring the bouncy castle or inflatable.